Where can OT emails be blocked?
Email can be blocked in up to four places!
- Email can be blocked by your email client (Outlook, Gmail, Hotmail etc). It might be blocked completely and you will never see it or it might be redirected to your Junk or Spam folder.
- It might be blocked by your Internet Service Provider (ISP) when our email is transferred through their mail system to your inbox. If your ISP provides a web based "portal" for setting up things like email addresses and email forwarding it is worth logging in to this portal and seeing if you can find where the ISP captures possible spam. Emails trapped here never make it through to your email client.
- If used, antivirus software such as Nortons, Bitdefender etc can be configured to check all mail sent to a computer, tablet etc. This includes mail sent to web browser mail clients such as Hotmail.
- Many OT volunteers forward email from their OT email address (eg ) to their personal email address. In this case, mail can be trapped in the OT mail box and not be forwarded on to the personal mail box. Instructions are available to OT volunteers with mailboxes that describe how to access their OT mailbox to check the spam settings in place.
Junk Mail or Spam folders
If you are not receiving OT emails in your inbox first check to see if it has been sent to a junk or spam folder. If it has, it is important to mark it as not being spam using whatever method is available to you. In Gmail, for example, you can click a button to say it is not spam which moves it from spam to your inbox. This very act can train the mail spam system that the email address should not be treated as spam in the future and improves the "reputation" of the sender.
Whitelists & Blacklists
ISPs, email clients and antivirus software generally use whitelists (safe senders) or blacklists (blocked senders) to allow you to override their default security settings. The first step in resolving mail delivery issues is to check that individual email addresses or domains (e.g tasorienteering.asn.au or gmail.com) have not been incorrectly placed in a blacklist. If it has, there is generally a method provided to remove it from the list.
You can allow mail from specific email addresses or domains to safely come into your inbox without it being placed in your junk or spam folder by whitelisting email addresses within your email client or Internet security software.
Adding OT email addresses or the tasorienteering.asn.au domain to whitelists
Each system has different steps to do this. The method of doing this varies widely but the software you use will have Help available to describe what to do or just "Google" what you wish to achieve! In many cases simply placing the email address in the email client's Contacts list tells the client that the mail is from a legitimate sender. Where possible try to whitelist the whole OT domain, tasorienteering.asn.au